Aston Keeper Ltd Policies

At Aston Keeper, we aim to make our terms, policies and customer procedures clear and accessible.  

Some information is provided below in full, while copies of our workshop policies and procedures are available on request. If you require a copy of any document or have a question about which policy applies to you, please contact us.

Jump to:

1. Workshop customers
2. Online shop
3. Pre-Purchase inspections
4. Privacy & data protection

Workshop Terms & Aftercare

Our Workshop Terms set out how work is authorised, how additional work is handled, our approach to parts and workmanship, and the aftercare available following work carried out by Aston Keeper.
A copy of our Workshop Terms & Aftercare is available on request. Please contact us by email or speak to a member of the Aston Keeper team.

Complaints & Customer Concerns

We aim to provide a high standard of service and to resolve any concerns promptly and fairly. If you are unhappy with any aspect of our work or service, please contact us in the first instance so that we have the opportunity to investigate and work with you to resolve the matter. Aston Keeper maintains a written Customer Complaints Procedure, which explains how concerns are handled, our response times and the options available if a matter cannot be resolved directly.
A copy of our Customer Complaints Procedure is available on request.

 The following Terms of Sale apply to purchases made through the Aston Keeper online shop. They do not apply to workshop servicing, repair or restoration work, which is covered separately by our Workshop Terms. 

Last Updated: 06 October 2026

These Terms of Sale apply to all goods supplied by Aston Keeper Ltd (“we”, “us”, or “our”), a company registered in the United Kingdom. By placing an order on our website, you agree to be bound by these terms.

1. The contract between us

• Order Acceptance: Your order constitutes an offer to buy. Our acceptance of your order takes place only when we send a Dispatch Confirmation email. Prior to that, we reserve the right to decline any order.
• Pricing: All prices are inclusive of VAT (where applicable) but exclude delivery costs, which are calculated at checkout. In the event of a pricing error, we are not obligated to supply the goods at the incorrect price.

2. Part Compatibility and identification

• Non-Affiliation: Aston Keeper Ltd is an independent specialist. We are not an authorized dealer for, nor affiliated with, Aston Martin Lagonda Ltd. For more information, please see our footer.
• Customer Responsibility: While we provide fitment guides, the buyer is ultimately responsible for ensuring the part is correct for their specific vehicle. We strongly recommend providing your VIN (Vehicle Identification Number) at checkout for a compatibility double-check by our team.
• Product Images: Images are for illustrative purposes. Actual packaging or the finish of the part may vary slightly from the digital representation.

3. Professional Installation Requirement

• All parts come uninstalled but can be booked in for fitting.
• Warranty Claims: Any claim for a faulty part must be accompanied by a formal invoice from a registered garage detailing the installation date, vehicle mileage, and the nature of the fault found during professional diagnostic testing.

4. Delivery and international shipping

• Dispatch: We aim to dispatch "in-stock" items within 1-2 working days.
• International Orders: If you are ordering from outside the UK, you are the Importer of Record. You are responsible for all import duties, taxes, and customs clearance fees levied by your country.
• Damaged Goods: Please inspect all packages upon delivery. Any damage must be reported to us within 48 hours of receipt.

5. Returns and cancellations for UK consumers

• Right to Cancel: Under the Consumer Contracts Regulations, UK customers have the right to cancel their order within 14 days of receiving the goods for a full refund.
• Condition of Returns: Parts must be returned in their original, undamaged packaging and must not have been fitted or greased. If a part shows signs of attempted installation, we reserve the right to refuse a refund or deduct a diminished value fee.
• Special Orders: Parts ordered specifically from a manufacturer to fulfill your request may be subject to a restocking fee.

6. Limitation of Liability when purchasing from our webshop

• No Consequential Loss: Aston Keeper Ltd’s liability is strictly limited to the purchase price of the part.
• We are not liable for:
  1. Labor costs for installation or removal of parts.
  2. Vehicle recovery or car hire costs.
  3. Loss of use, loss of profit, or any indirect/consequential losses resulting from a part failure.

  
  

  7. Governing law These terms are governed by English Law, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. 

The following terms apply specifically to Aston Keeper Pre-Purchase Inspections (PPI). They should be read alongside the scope of the inspection provided when the service is booked. 

Last Updated: 06 October 2026

These Terms of Service apply to all work supplied by Aston Keeper Ltd (“we”, “us”, or “our”), a company registered in the United Kingdom. By paying for this service, you agree to be bound by these terms.

 1. Scope of Service

The Pre-Purchase Inspection (PPI) provided by Aston Keeper Ltd is a non-invasive, visual assessment of the vehicle’s condition at the specific time and date of the inspection.

• Visual Only: The inspection is limited to parts of the vehicle that are visible and accessible without the removal of body panels, engine components, or internal trim.
• Road Test: A road test will be conducted at the inspector’s discretion, subject to the vehicle being road-legal, taxed, and insured.
• Non-Diagnostic: This service does not include deep-system electronic diagnostics or engine strip-downs.

2. No Warranty or Guarantee

• Point-in-Time Assessment: The PPI report reflects the condition of the vehicle only at the moment of inspection.
• Future Performance: This inspection does not serve as a warranty, and no guarantees or assurances are provided regarding the future performance, reliability, or safety of the vehicle.
• Hidden Defects: We do not guarantee that every defect has been identified, particularly those that are intermittent or hidden within internal assemblies (e.g., internal gearbox wear or bore scoring).

3. Limitation of Liability

• Subsequent Faults: The inspector and Aston Keeper Ltd shall not be held liable for any additional faults, defects, or mechanical issues that may arise subsequent to the inspection date.
• Purchase Decision: The PPI report is provided as a tool to assist the customer. The final decision to purchase the vehicle rests solely with the customer. Aston Keeper Ltd is not liable for any financial loss, loss of value, or repair costs incurred after the purchase of the vehicle.

4. Third-Party Vehicles

If the inspection is performed on a vehicle not owned by the customer (e.g., a car at a third-party dealership), Aston Keeper Ltd is not responsible for any damage or faults allegedly caused to the vehicle during the inspection, provided standard care was taken.

5. Cancellations

Cancellations made before the departure time of our inspector (distance dependent - you will have been advised on how long that journey will last) before the scheduled inspection time may be subject to a cancellation fee.

6. Payment

Upon payment for the service, you agree with the below statement:

"I understand that this is a non-invasive visual inspection and not a warranty. I acknowledge that Aston Keeper Ltd is not liable for future mechanical failures or defects that appear after the inspection date."

Last Updated: 06 October 2026
At Aston Keeper Ltd, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

1. Who we are

Aston Keeper Ltd is an independent Aston Martin specialist providing servicing, repair, restoration, inspection and associated automotive services, as well as retailing automotive parts. For the purposes of UK data protection law, Aston Keeper Ltd is the Data Controller.

• Company Name: Aston Keeper Ltd
• Location: Unit 9 Causeway Connect, Lagonda Way, Staines, TW18 3FE, Surrey, United Kingdom
• Contact Email: office@astonkeeper.co.uk

Please note: Aston Keeper Ltd is an independent business and is not affiliated with, sponsored by, or endorsed by Aston Martin Lagonda Ltd. For more information about this, please see the website footer. 

2. The information we collect

We may collect and process the following data about you:

• Identity Data: Name, title, and date of birth (if required for finance/verification).
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Vehicle Data:  Vehicle Identification Number (VIN), registration number, model details, mileage, service/repair information and other relevant vehicle information required to provide our workshop, inspection, parts and customer services. 
• Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
• Technical Data: IP address, browser type, and time zone settings (collected via cookies).
• CCTV Data:  CCTV is used at our premises for security, crime prevention and the protection of our premises, staff, customers and vehicles. Appropriate signage is displayed at the premises. CCTV images are handled in accordance with applicable data protection requirements. Please contact Aston Keeper if you have a question about the use of CCTV or your personal data. 

3. How we use your information

We use your information based on the following legal grounds:

1. Contractual Necessity:  To provide quotations, bookings, servicing, repairs, inspections and other requested workshop services; process and deliver orders; manage payments; and handle returns, warranty or aftercare matters. 
2. Legitimate Interests: To provide customer support, verify part compatibility (via VIN), and improve our website experience.
3. Legal Obligation: To maintain financial records for HMRC or comply with safety recalls.
4. Consent: To send you marketing communications (which you can opt out of at any time).

4. Who has access to your data?

We do not sell or rent your data to third parties. We only share information with essential service providers, including:

• Delivery Partners: Couriers (e.g., DHL, FedEx, Royal Mail) to ship your parts.
• Payment Processors: Secure payment gateways (e.g., Stripe, PayPal).
• Technical Support: IT and website hosting providers.
• Professional Advisers: Auditors or lawyers if required for legal compliance.

5. Data retention and security

• Retention: We keep your personal data for as long as necessary to fulfill the purposes we collected it for, including any legal, accounting, or warranty reporting requirements (typically 6–7 years for tax purposes).
• Security: We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

6. Your rights (UK GDPR)

Under UK data protection law, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct any inaccurate or incomplete data.
• Erasure: Request that we delete your data (the "right to be forgotten").
• Objection: Object to the processing of your data for marketing.
• Portability: Request the transfer of your data to another service.

To exercise these rights, please contact us at AstonKeeperUK@gmail.com

7. Cookies

Our website uses cookies to helps us provide you with a good experience when you browse our store. You can set your browser to refuse all or some cookies, but this may cause parts of the website to function incorrectly. Furthermore, you can read more about our cookies in our cookies banner.

8. Complaints

If you have a concern about our use of your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk).